DYNAMICS CRM SERVICES & SUPPORT
Microsoft Dynamics CRM provides companies with a highly customisable application for managing contacts, their relationship to your business, and all associated communications via the familiar and easy to use Microsoft Outlook interface.
Comprised of three core components – Marketing Automation, Sales Automation and Service Automation - Dynamics CRM creates a central view of all communications and activities between the company and customers, partners, vendors, suppliers, prospects or any other people in contact with your business.
Dynamics CRM also comes with built-in workflow functionality to automate processes and reporting to track the effectiveness of your activities. All enabling you to drive more sales, increase the effectiveness of your marketing campaigns and increase service levels and response times, with considerably less effort.
“Microsoft CRM is our company’s primary communication platform. It has provided us with valuable opportunities to cross-sell and up-sell our signature suite of business communication skills programmes. Having a customised business solution enables our people to manage and look after our client accounts and new leads, ensuring a seamless stream of communication both pre and post programme.
Based on our need for scalability, user friendliness and flexibility this has proven to be the perfect solution for us.”
Tracey Gordon, Client Services Director, Business Presentation Group
